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Data protection information

Data protection Information Website

Website www.ursa.com

We are pleased about your visit on this Website. We are committed to protect your personal data and comply with applicable data protection law, in particular the EU General Data Protection Directive (« GDPR« ).

In this data protection information, we explain which information (including personal data) are processed by us in connection with your visit and use of our aforementioned digital offer (« Website ») the employment relationship.

I. Who is responsible for the processing of personal data?

The controller responsible for the processing of personal data is URSA INSULATION, SA, Paseo de Recoletos, 3, 28004 Madrid. Any reference to « we » or « us » in this data protection information is a reference to the aforementioned entity.

Our Data Protection Coordinator may be contacted to the indicated address or via this e-mail address: privacy@ursa.com.

II. Which principles do we observe?

In order compliance with applicable data protection law, we only process your personal data on the basis of a statutory authorization or if you have declared your consent. This also applies to the processing of personal data for marketing purposes.

On this Website, we may collect information that does not allow us to draw any direct conclusions about your person. In certain cases – especially when combined with other data – this information can nevertheless be considered as « personal data » under applicable data protection law. Furthermore, we may also collect information on this Website that does not enable us to identify you, directly or indirectly; this is the case, for example, with aggregated information about all users of this Website.

III. Which data do we process?

You can access our Website without entering personal data (such as your name, your postal address or your e-mail address). Also, in this case, we must process certain information to enable you to access our Website. In addition, we use certain analysis methods on this Website and have integrated third-party functionalities (« social plug-ins »).

Logfiles: When you visit this Website, our web server automatically stores the domain name or IP address of the requesting computer (usually a computer of your internet access provider) including the date, time and duration of your visit, the subpages/URLs you visit and information about the application(s) and terminal(s) you use to view our pages.
Cookies: In order to make our Website as user-friendly as possible, we – like many other website operators – use cookies. Cookies are small text files that are stored in your browser. These files help us to recognize certain preferences of our visitors when surfing and to design our site accordingly. Most of the cookies we use are session cookies. They are automatically deleted at the end of your visit. However, we also use permanent cookies. These serve to improve user guidance. Our cookies do not collect any personal data and are not suitable for identifying you on third-party Websites. You can set your browser so that it informs you about the placement of cookies so that the use of cookies becomes transparent for you. In principle, you can also refuse the acceptance of cookies via your browser settings. However, this may mean that you may not be able to use all the functions of the Website.
Website analysis via Google Analytics: We use Google Analytics, a web analysis service of Google Inc, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (« Google »), on our Website to continuously improve our Website. Google Analytics uses cookies that are stored on your computer and which enable an analysis of the use of the Website. The information generated by the cookie about your use of this Website is usually sent to a Google server in Europe (or in a member state of the European Economic Area) for the anonymization of the IP address so that a personal reference is excluded. Only after the IP address was anonymized the shortened IP address is transferred to a Google server in the US and stored there. Only in exceptional cases the full IP address will be transferred to a Google server in the US and shortened there. This Website uses Google Analytics with an extension for the anonymous collection of IP addresses (so-called IP masking). On our behalf, Google will use the collected information to evaluate your use of the Website, to compile reports on Website activity, and to provide us with other services relating to Website use. The IP address transmitted by your browser in the context of Google Analytics is not combined with other Google data. You may refuse the use of cookies by selecting the appropriate settings on your browser. However, we would like to point out that in this case, you may not be able to use all functions of this Website in full. You can also prevent Google from collecting the data generated by the cookie and relating to your use of the Website (including your IP address) and from processing this data by Google by downloading and installing the browser plug-in available under the following link: http://tools.google.com/dlpage/gaoptout?hl=en. An opt-out cookie is set which prevents the future collection of your data when you visit this Website. Further information on data protection at Google Analytics can be found at here https://www.google.com/analytics/terms/gb.html and here https://support.google.com/analytics/answer/6004245?hl=en
Facebook Social Plugin: We have integrated a button of the social network Facebook (1601 South California Avenue, Palo Alto, CA 94304, USA – facebook.com) on our Website. You can recognize the Facebook buttons by the Facebook logo or the « Like » button. As the operator of this Website, we have no knowledge of the content of the transmitted data or its use by Facebook. We do not know when you clicked which button. For more information on how Facebook uses your information, please see Facebook’s Privacy Policy https://www.facebook.com/about/privacy/update .
Twitter button: Our Website uses the buttons of the Twitter service. These buttons are provided by Twitter Inc, 795 Folsom St., Suite 600, San Francisco, CA 94107, USA. They are recognizable by terms such as « Twitter » or « Follow », combined with a stylized bluebird. With the help of the buttons, it is possible to share a post or page of this offer on Twitter or to follow the provider on Twitter. When you access an area of our Website that contains such a button, your browser establishes a direct connection to Twitter’s servers. The content of the Twitter button is transmitted directly from Twitter to your browser. We, therefore, have no influence on the amount of data Twitter collects with the help of these plug-ins and inform you exclusively on the basis of the information available to us. Thereafter, only your IP address and the URL of our Website will be transmitted when the button is purchased, but will not be used for any other purposes than the display of the button. Further information can be found in the Twitter data protection declaration at http://twitter.com/privacy.
Google+ button: Our Website uses the « +1″ button of the social network Google Plus, which is operated by Google Inc, 1600 Amphitheatre Parkway, Mountain View, CA 94043, United States (« Google »). The button can be recognized by the sign « +1″ on a white background. When you visit an area of our Website that contains such a button, your browser establishes a direct connection to Google’s servers. The content of the « +1″ button is transmitted by Google directly to your browser and integrated into the Website. We, therefore, have no control over the amount of data Google collects using the button, but we assume that your IP address will also be recorded. The purpose and scope of the data collection and the further processing and use of the data by Google as well as your rights and setting options for the protection of your privacy can be found in Google’s privacy policy for the « +1″ button: https://developers.google.com/+/web/buttons-policy. If you are a Google Plus member and do not want Google to collect data about you via our Website and link it to your membership data stored on Google, you must log out of Google Plus before visiting our Website.
Information request options. We provide a variety of information and consulting options via the contact form on our Website. Depending on the option you choose, we process different personal data:

Information via mail/email. If you have asked for information material to be sent, we will process the data you provide in the contact form, at least your name and surname and the details of the contact channel you have chosen (mail and/or e-mail) for the one-off dispatch of the material you have requested.
Consulting via telephone. If you have asked for consulting via telephone, we will process the data you provide in the contact form, at least your surname and first name as well as your telephone number in order to provide the desired consultation via telephone.
Personal consultation. If you have asked for a personal consultation, we will process the data you provide in the contact form, at least your surname and first name as well as your telephone number and/or e-mail address, in order to contact you to arrange a personal consultation appointment.

IV. For which purposes and on which legal basis do we process your personal data?

We process personal data possibly contained in log files to enable you to use our Website; this processing is based on Article 6 para 1 f) GDPR for the purposes of our justified interest in operating our Website.
We process the data collected by the use of cookies and pseudonymized user profiles in order to perform direct marketing, market research and further develop our digital offers on the basis of user needs on the basis of Article 6 para 1 f) GDPR for the purposes of our justified interest in analyzing the use of our Website.
We process the data provided to use our information and consulting options to provide you with the selected option We process this personal data on the basis of your consent and according to Article 6 (1) a) GDPR. Please note that can revoke your consent at any time without giving reasons with effect for the future by simply contacting us via the contact channels indicated on the first page of this data protection information..
We may process the data processed in connection with your use of our Website also for compliance with legal obligations to which we are subject; this processing is based on Article 6 para 1 c) GDPR
To the extent necessary, we process personal data (in addition to the processing for the purposes of the employment relationship or to comply with legal obligations) for the purposes of our justified interests or the justified interests of a third party on the basis of Article 6 para 1 f) GDPR. Justified interest may include:
1. the establishment of or defence against legal claims
2. the prevention and investigation of criminal offences
3. management and further development of our business operations including risk management

V. Are you obliged to provide data?

The information required for the registration for our newsletter, the provision of information and consulting, the execution of online orders or the registration as a user or the creation of a customer account are marked as mandatory information in the corresponding area of the Website (e.g. an online form); without the provision of the mandatory information, we cannot enable you to use the respective functionality.

If we collect additional data from you, we will inform you if the provision of such information is based on a legal or contractual obligation or necessary for the performance of an agreement. We usually indicate which information may be provided voluntarily and is neither based on a legal or contractual obligation nor necessary for the purposes of an agreement.

VI. Who obtains or has access to your data?

Your personal data are generally processed within our company. Depending on the categories of personal data, only dedicated departments / organizational units are granted access to your personal data. Such units include in particular the departments responsible for our digital offers (e.g. Websites) and our IT department. Based on a role/rights management concept, access to personal data is limited to the functions and the extent necessary for the respective purpose of the processing.

If and to the extent permitted by law, we may transfer your personal data to recipients outside of our company. Such external recipients may include

affiliated companies within the Xella group, to which we may transfer personal data.
service providers that – on the basis of separate agreements with us – provide certain services possibly including the processing of personal data, as well as approved subcontractors of our service providers;
private or public bodies, to the extent we are obliged to transfer your personal data on the basis of a legal obligation to which we are subject;

VII. Do we use automated decision-making?

In connection with the operation of our Websites, we generally do not use automated decision-making (including profiling) within the meaning of Article 22 GDPR. If we apply such processes in the future, we will inform you separately in accordance with the applicable statutory provisions.]

VIII. Are data transferred to countries outside the EU / the EEA?

Personal data is processed generally within the European Union or the European Economic Area; we do not intend to transfer personal data to other countries.

Only in connection with the use of service providers to provide web analysis services information maybe be transferred to recipients in so-called « third countries ». « Third countries » means countries outside the European Union or the Agreement on the European Economic Area, where a level of data protection comparable to that in the European Union cannot be readily assumed.

If the information transferred contain personal data, we ensure before such a transfer that the necessary adequate level of data protection is guaranteed in the respective third country or with the recipient in the third country. This may result in particular from a so-called « adequacy resolution » of the European Commission, which establishes an appropriate level of data protection for a certain third country as a whole. Alternatively, we can also base data transmission on the so-called « EU standard contract clauses » agreed with a recipient or – in the case of recipients in the USA – on compliance with the principles of the so-called « EU-US Privacy Shield ». We will be happy to provide you with further information on the appropriate and appropriate guarantees for maintaining an appropriate level of data protection upon request; the contact details can be found at the beginning of this data protection information. Information on the participants of the EU-US Privacy Shield can also be found here www.privacyshield.gov/list.

IX. How long are your data stored?

We generally store personal data as long as we have a justified interest in the retention of such data and there the interest of the data subject in refraining from further processing does not prevail. Even without a justified interest, we may continue to store the data if there is a legal obligation (e.g. to comply with statutory retention obligations). We delete personal data even without an action by the data subject as soon as further retention is no longer necessary for the purposes for which the data were collected or otherwise processed or if further retention is not permitted by law otherwise.

As far as the aforementioned processing is concerned, we regularly

delete the log data within seven days, if further storage is not required for purposes provided for by law, such as the detection of misuse and the detection and rectification of technical faults;
delete the data processed in the context of an online order after the expiration of statutory retention periods; and
delete the data processed in the context of registration as a user or a customer account after termination of registration or the deletion oft he customer account

If personal data need to be stored to comply with a legal obligation, such data is retained until the end of the respective retention period. If personal data are only processed to comply with a statutory retention obligation, the access to such data is usually restricted so that the data are only accessible if needed for the purpose of the retention obligation.

X. What are your rights as a data subject?

As a data subject, you may

request access to your personal data, Article 15 GDPR;
request the rectification of incorrect personal data, Article 16 GDPR;
request the erasure of your personal data, Article 17 GDPR;
request the restriction of the processing of your personal data, Article 18 GDPR;
exercise your right to data portability, Article 20 GDPR;
object the processing of your personal data, Article 21 GDPR.

The aforementioned rights may be asserted against us, e.g. by providing notice to us via the contact details specified on the first page of this data protection information.

In case of further questions, you may also get in touch with our Data Protection Coordinator by sending an e-mail to privacy@ursa.com.

In addition, you are entitled to lodge a complaint regarding the handling of your personal data with the competent supervisory authority, Article 77 GDPR.

* * *

Data protection information to our customers

We are committed to protect your personal data and comply with applicable data protection law, in particular the EU General Data Protection Directive (« GDPR ») and, and we only process your personal data on the basis of a statutory provision or if the data subject has declared consent.

In this data protection information, we explain which information (including personal data) are processed by us in connection with the business relationship between you and us.

I. Who is responsible for the processing of personal data?

Our data protection coordinator may be contacted via the aforementioned means or via privacy@ursa.com.

II. Which data do we process?

The performance of our business relationships requires the processing of data related to our customers. If this data concern a natural person (e.g. if you are a single trader and enter into a business relationship with us), it is considered as personal data. Regardless of the legal form of our contract partners, we process data concerning the contact persons acting for a customer.

Please make this data protection information available to the persons within your organization that are involved in the business relationship with us (« contact persons« )

Basic data: We process certain general data concerning our customers and the contact persons as well as the business relationship with us, collectively « basic data ». Basic data include a) any information provided to us in the course of establishing a business relationship or requested by us from our customers or a contact person (e.g., name, address and other contact details; and b) any information collected and processed by us in connection with the establishment of the business relationship (e.g., the details of the agreements entered into)
Performance data: We process personal data collected in the course of the business relationship other than by merely updating basic data and that we refer to as « performance data ». Performance data include: a)Information on the performance of contractual obligations by our customers on the basis of the agreements entered into; b) Information on the performance of contractual obligations by us on the basis of the agreements entered into; c) Information provided by a customer or a contact person in the course of our business relationship, be it actively or upon our request; and d) personal data that are provided to us in the course of our business relationship by our customer, a contact person or by third parties;
To the extent permitted by law, we can add personal data provided by third parties to the aforementioned basic and performance data. Such data may include information regarding the commercial standing / rating of our customers if necessary for the assessment of financial risks (e.g. late payments).a) Information on the performance of contractual obligations by our customers on the basis of the agreements entered into.

III. For which purposes and on which legal basis do we process your personal data?

We process basic, performance and usage data for the performance of the contractual relationships with our customers or for pre-contractual measures on the basis of Article 6 para 1 b) GDPR. Regardless of the legal form of our customers, we process basic and performance data concerning one or more contact persons for the purpose of our justified interest in the performance of the business relationship on the basis of Article 6 para 1 f) GDPR.
We may process basic, performance and usage data also for compliance with legal obligations to which we are subject; this processing is based on Article 6 para 1 c) GDPR. Legal obligations may in particular include the mandatory disclosure of personal data to (tax) authorities. To extent necessary, we process personal data (in addition to the processing for the purposes of the business relationship or to comply with legal obligations) for the purposes of our justified interests or the justified interests of a third party on the basis of Article 6 para 1 f) GDPR.
Justified interest may include:
- group-wide processes for internal administration of customer data
- the establishment of or defence against legal claims
- the prevention and investigation of criminal offences
- maintenance of security for our information technology systems
- the maintenance of security of our premises and infrastructure
- management and further development of our business operations including risk management
If we provide to a natural person the option to declare a consent in the processing of personal data, we process the personal data covered by the consent for the purposes specified in such consent on the basis of Article 6 para 1 a) GDPR.
Please note that the declaration of consent is voluntarily, that failure to declare consent or the withdrawal of a consent may, nevertheless, have consequences, and we will inform about such consequences before you are given the option to declare your consent consent may be withdrawn at any time with effect for the future, e.g. by providing notice to us via mail, fax, email using the contact information specified on the first page of this data protection notice.

IV. Is there an obligation to provide personal data?

The provision of the basic and performance data specified in section II above is necessary for entering into and maintaining a business relationship with us, unless specified otherwise before or at collection of the data. Without the provision of these data, were are not able to enter into and maintain a business relationship.

If we collect additional data, we will indicate if the provision of such information is based on a legal or contractual obligation or necessary for the performance of an agreement. We usually indicate which information may be provided voluntarily and is neither based on a legal or contractual obligation nor necessary for the purposes of an agreement.

V. Who has access to personal data?

Personal data are generally processed within our company. Depending on the categories of personal data, only dedicated departments / organizational units are granted access to your personal data. Such units include in particular the Sale department and – if data are processed via our IT infrastructure – also our IT department. Based on a role / rights management concept, access to personal data is limited to the functions and the extent necessary for the respective purpose of the processing.

If and to the extent permitted by law, we may transfer your personal data to recipients outside of our company. Such external recipients may include affiliated companies within Xella group.

Service providers that – on the basis of separate agreements with us – provide certain services possibly including the processing of personal data, as well as approved subcontractors of our service providers; private or public bodies, to the extent we are obliged to transfer your personal data on the basis of a legal obligation to which we are subject.

VI. Do we use automated decision-making?

In the course of the business relationship we generally do not use automated decision-making (including profiling) within the meaning of Article 22 GDPR. If we apply such processes in the future, we will inform data subjects separately in accordance with the applicable statutory provisions.

VII. Are data transferred to countries outside the EU / the EEA?

Personal data is processed only within the European Union or the European Economic Area; we do not intend to transfer personal data to other countries (« third countries »).

VIII. How long are your data stored?

We generally store personal data as long as we have a justified interest in the retention of such data and there the interest of the data subject in refraining from the further processing do not prevail.

Even without a justified interest, we may continue to store the data if there is a legal obligation (e.g. to comply with statutory retention obligations). We delete personal data even without an action by the data subject as soon as further retention is no longer necessary for the purposes for which the data were collected or otherwise processed or if further retention is not permitted by law otherwise.

In general, basic data and the additional data collected in the course of the business relationship at least until the end of the respective business relationship. The data are deleted in any case if the purposes for the collection or processing were achieved. This point in time may be after the end of the business relationship with us. If personal data need to be stored to comply with a legal obligation, such data is retained until the end of the respective retention period. If personal data are only processed to comply with a statutory retention obligation, the access to such data is usually restricted so that the data are only accessible if needed for the purpose of the retention obligation.

IX. What are the rights of a data subjects?

A data subject may

request access to his/her personal data, Article 15 GDPR
request the rectification of incorrect personal data, Article 16 GDPR
request the erasure of his/her personal data, Article 17 GDPR
request the restriction of the processing of his/her personal data, Article 18 GDPR
exercise the right to data portability, Article 20 GDPR
object the processing of his/her personal data, Article 21 DSGVO

The aforementioned rights may be asserted against us, e.g. by providing notice to us via the contact details specified on the first page of this data protection information.

In case of further questions, you may also get in touch with our data protection coordinator.

In addition, the data subject is entitled to lodge a complaint regarding the handling of personal data with the competent supervisory authority, Article 77 GDPR.

Data protection information to our suppliers

We are committed to protect your personal data and comply with applicable data protection law, in particular the EU General Data Protection Directive (« GDPR« ) and, and we only process your personal data on the basis of a statutory provision or if the data subject has declared consent.

In this data protection information, we explain which information (including personal data) are processed by us in connection with the business relationship between you and us.

I. Who is responsible for the processing of personal data?

Our data protection coordinator may be contacted via the aforementioned means or via privacy@ursa.com.

II. Which data do we process?

Please make this data protection information available to the persons within your organization that are involved in the business relationship with us (« contact persons« ).

Basic data: We process certain general data concerning our customers and the contact persons as well as the business relationship with us, collectively « basic data ».
Basic data include:
- any information provided to us in the course of establishing a business relationship or requested by us from our customers or a contact person (e.g., name, address and other contact details; and
- any information collected and processed by us in connection with the establishment of the business relationship (e.g., the details of the agreements entered into)
Performance data: We process personal data collected in the course of the business relationship other than by merely updating basic data and that we refer to as « performance data ».
Performance data include:
- Information on the performance of contractual obligations by our customers on the basis of the agreements entered into
- Information on the performance of contractual obligations by us on the basis of the agreements entered into
- Information provided by a customer or a contact person in the course of our business relationship, be it actively or upon our request; and
- personal data that are provided to us in the course of our business relationship by our customer, a contact person or by third parties
To the extent permitted by law, we can add personal data provided by third parties to the aforementioned basic and performance data. Such data may include information regarding the commercial standing / rating of our customers if necessary for the assessment of financial risks (e.g. late payments). a) Information on the performance of contractual obligations by our customers on the basis of the agreements entered into.

III. For which purposes and on which legal basis do we process your personal data?

We process basic, performance and usage data for the performance of the contractual relationships with our customers or for pre-contractual measures on the basis of Article 6 para 1 b) GDPR. Regardless of the legal form of our customers, we process basic and performance data concerning one or more contact persons for the purpose of our justified interest in the performance of the business relationship on the basis of Article 6 para 1 f) GDPR.
We may process basic, performance and usage data also for compliance with legal obligations to which we are subject; this processing is based on Article 6 para 1 c) GDPR. Legal obligations may in particular include the mandatory disclosure of personal data to (tax) authorities.
To extent necessary, we process personal data (in addition to the processing for the purposes of the business relationship or to comply with legal obligations) for the purposes of our justified interests or the justified interests of a third party on the basis of Article 6 para 1 f) GDPR.
Justified interest may include:
- group-wide processes for internal administration of customer data
- the establishment of or defence against legal claims
- the prevention and investigation of criminal offences
- maintenance of security for our information technology systems
- the maintenance of security of our premises and infrastructure
- management and further development of our business operations including risk management
If we provide to a natural person the option to declare a consent in the processing of personal data, we process the personal data covered by the consent for the purposes specified in such consent on the basis of Article 6 para 1 a) GDPR.
Please note that the declaration of consent is voluntarily, that failure to declare consent or the withdrawal of a consent may, nevertheless, have consequences, and we will inform about such consequences before you are given the option to declare your consent consent may be withdrawn at any time with effect for the future, e.g. by providing notice to us via mail, fax, email using the contact information specified on the first page of this data protection notice.

IV. Is there an obligation to provide personal data?

V. Who has access to personal data?

If and to the extent permitted by law, we may transfer your personal data to recipients outside of our company. Such external recipients may include affiliated companies within Xella group.

service providers that – on the basis of separate agreements with us – provide certain services possibly including the processing of personal data, as well as approved subcontractors of our service providers; private or public bodies, to the extent we are obliged to transfer your personal data on the basis of a legal obligation to which we are subject.

VI. Do we use automated decision-making?

VII. Are data transferred to countries outside the EU / the EEA?

Personal data is processed only within the European Union or the European Economic Area; we do not intend to transfer personal data to other countries (« third countries »).

VIII. How long are your data stored?

IX. What are the rights of a data subjects?

A data subject may

request access to his/her personal data, Article 15 GDPR
request the rectification of incorrect personal data, Article 16 GDPR
request the erasure of his/her personal data, Article 17 GDPR
request the restriction of the processing of his/her personal data, Article 18 GDPR;
exercise the right to data portability, Article 20 GDPR
object the processing of his/her personal data, Article 21 DSGVO.

The aforementioned rights may be asserted against us, e.g. by providing notice to us via the contact details specified on the first page of this data protection information.

In case of further questions, you may also get in touch with our data protection coordinator.

In addition, the data subject is entitled to lodge a complaint regarding the handling of personal data with the competent supervisory authority, Article 77 GDPR.

Data protection information to our employees

Processing of employee data

We are committed to protect your personal data and comply with applicable data protection law, in particular the EU General Data Protection Regulation (« GDPR ») and we only process your personal data on the basis of a statutory provision, your employment contract, or our legitimate interests, or if you have declared your consent.

In this data protection notice, we explain which information (including personal data) are processed by us in connection with your employment relationship.

I. Who is responsible for the processing of personal data?

The controller responsible for the processing of your personal data is URSA Insulation, S.A., Paseo de Recoletos, 3, 28004 Madrid, Spain, as your employer. Therefore, any reference to « we » or « us » in this data protection information is a reference to the aforementioned entity.

Our data protection coordinator may be contacted via the aforementioned means or via privacy@ursa.com.

II. Which data do we process?

The performance of your employment relationship requires the processing of personal data:

Basic data: We process certain general data in relation to your person and your employment relationship with us, collectively « basic data ».
Basic data include:
- any information provided by you in the course of the recruitment process or that we requested from you (e.g., gender treatment, name, surname, address, telephone number, email address, date of birth, marital status, nationality, national identity card/ passport number, tax identification number, social security number, and information on your education and previous employment; and
- any information stored in connection with our hiring decision (in particular the details of your employment agreement and information on your position and seniority within our organization).
Performance data: We process personal data collected in the course of your employment other than by merely updating your basic data and that we refer to as « performance data ».
Performance data include:
- Information on the performance of your employee tasks, such as your work / absence times, skills, and the assessment of your performance, if applicable
- Information on our performance of the employment relationship, such as our payments to you or other benefits or compensation, banking data, contribution bases, or taxes or contributions paid or payable on your behalf
- Personal data provided to us in the course of your employment, either by you actively or upon our request, or by third parties (in particular public bodies such as social insurance bodies or (tax) authorities). This may include information on sick leave, pregnancy, the birth of a child, maternity leave, disabilities, a marriage or comparable changes of marital status.
Usage data: We process personal data collected in the course of your employment due to your use of our company infrastructure.
Usage data include:
- Information regarding your use of our information technology infrastructure (such as your business email account, internet access, landline and mobile services –data and voice-, or other applications, programs or devices provided to you); and
- Information on your use of other company infrastructure such as infrastructure collecting user data when accessed by an employee, like connected machines or time management applications.
The aforementioned categories of data may include special categories of personal data in the sense of Article 9.1 GDPR, in particular
- Health data (e.g., the information on your inability to work due to illness, or whenever there is a claim under the insurance policies contracted to insure the employees
- Trade union membership data (only whenever this information is provided by you); and
- Biometric data –photographs- (only whenever they are provided by you).

III. For which purposes and on which legal basis do we process your personal data?

We process basic, performance and usage data for the performance of your employment relationship with us on the basis of Article 6.1(b) GDPR.
We may process basic, performance and usage data also for compliance with legal obligations to which we are subject; this processing is based on Article 6.1(c) GDPR. Legal obligations may in particular include the mandatory disclosure of personal data to social insurance bodies and (tax) authorities, together with general retention mandatory provisions.
To the extent necessary, we process personal data (in addition to the processing for the purposes of the employment relationship or to comply with legal obligations) for the purposes of our justified interests or the justified interests of a third party on the basis of Article 6.1(f) GDPR.
Justified interest may include:
- group-wide processes for internal administration of employee data
- the establishment of or defence against legal claims
- the prevention and investigation of criminal offences
- maintenance of security for our information technology systems
- the maintenance of security of our premises and infrastructure
- management and further development of our business operations including risk management
- costs and headcount control within the Human Resources Department
- filling of vacancies, promotion of employees or management of geographical and functional mobility
- to obtain subsidies and subsidized financing of the available Public Aid Lines; and
- recruitment and career development processes.
If the categories of data specified in section II above contain special categories of personal data (e.g. health data, trade union membership, biometric data), we process these data either for carrying out the obligations in the field of employment and social security and social protection law on the basis of Article 9.2(b) GDPR; on the basis of your making the data manifestly public according to Article 9.2.(e) GDPR; or for the establishment, exercise or defense of legal claims on the basis of Article 9.2(f) GDPR.
If we provide – during the recruitment process or in the course of the employment – the option to declare a consent in the processing of personal data, we process the personal data covered by your consent for the purposes specified in such consent on the basis of Article 6.1(a) GDPR. If the consent refers to special categories of personal data (such as health data), the processing is based on Article 9.2(a) GDPR.
Please note that the declaration of your consent is always voluntarily, and neither the declaration of consent nor a later withdrawal of consent has negative consequences for the performance of your employment relationship; that failure to declare consent or the withdrawal of a consent may, nevertheless, have consequences, and we will inform you about such consequences before you are given the option to declare your consent; you may withdraw your consent at any time with effect for the future, e.g. by providing notice to us via mail, email using the contact information specified on the first page of this data protection notice.

IV. Are you obliged to provide data?

The provision of the basic, performance and usage data specified in section II above is necessary for entering into and maintaining an employment relationship with us, unless specified otherwise before or at collection of the data. Without the provision of these data, were are not able to enter into and maintain an employment relationship with you.

If we collect additional data from you, we will inform you if the provision of such information is based on a legal or contractual obligation or necessary for the performance of an agreement (in particular your employment agreement). We usually indicate which information may be provided voluntarily and is neither based on a legal or contractual obligation nor necessary for the purposes of an agreement.

V. Who obtains or has access to your data?

Your personal data are generally processed within our company. Depending on the categories of personal data, only dedicated departments / organizational units are granted access to your personal data. Such units include in particular the HR department, your managers, the Legal department in case of establishment of or defence against legal claims, and – if data are processed via our IT infrastructure – also our IT department. Based on a role / rights management concept, access to personal data is limited to the functions and the extent necessary for the respective purpose of the processing.

If and to the extent permitted by law, we may transfer your personal data to recipients outside of our company. Such external recipients may include affiliated companies within Xella group, to which we may transfer personal data for internal administration of employee data; service providers that – on the basis of separate agreements with us – provide certain services possibly including the processing of personal data, as well as approved subcontractors of our service providers; private or public bodies, to the extent we are obliged to transfer your personal data on the basis of a legal obligation to which we are subject; and business partners, to the extent the transfer of personal data (e.g. your business contact details) is necessary for the performance of your employment relationshwip with us.

VI. Do we use automated decision-making?

In the course of the recruitment process and the employment relationship we do not use automated decision-making (including profiling) within the meaning of Article 22 GDPR. If we apply such processes in the future, we will inform you separately in accordance with the applicable statutory provisions.

VII. Are data transferred to countries outside the EU / the EEA?

Generally your personal data are processed only within the European Union or the European Economic Area; we do not intend to transfer your personal data to other countries (« third countries ») except for testing of applications and maintenance of the servers of the external service provider dealing with your payroll.

In those exceptional cases where we transfer your personal data also to « third countries », those countries do not necessarily ensure an adequate level of data protection comparable to the level in the European Union.

Prior to such third country transfer, we apply appropriate safeguards to ensure the necessary level of data protection at the recipient or in the recipient’s country. Appropriate safeguards may, in particular, consist in an adequacy decision in which the European Commission has decided that the country ensures an adequate level of protection. Alternatively, we may transfer personal data on the basis of the EU Model Clauses or – in case of recipients in the U.S – its adherence to the « EU US Privacy Shield » principles.

We provide additional information on the appropriate or suitable safeguards upon request; our contact information can be found on the first page of this data protection notice. Information on the participants in the EU US Privacy Shield can also be found here www.privacyshield.gov/list.

VIII. How long are your data stored?

We generally store your personal data as long as we have a justified interest in the retention of such data and there your interests in refraining from the further processing do not prevail.

Even without a justified interest, we may continue to store the data if there is a legal obligation (e.g. to comply with statutory retention obligations). We delete your personal data even without an action from your side as soon as further retention is no longer necessary for the purposes for which the data were collected or otherwise processed or if further retention is not permitted by law otherwise.

In general, your basic data and the additional data collected in the course of your employment are retained at least until the end of your employment. The data are deleted in any case if the purposes for the collection or processing were achieved. This point in time may be after the end of your employment relationship with us. If personal data need to be stored to comply with a legal obligation, such data is retained until the end of the respective retention period. If personal data are only processed to comply with a statutory retention obligation, the access to such data is usually restricted so that the data are only accessible if needed for the purpose of the retention obligation.

IX. What are your rights as a data subject?

As a data subject, you may

request access to your personal data, Article 15 GDPR
request the rectification of incorrect personal data, Article 16 GDPR
request the erasure of your personal data, Article 17 GDPR
request the restriction of the processing of your personal data, Article 18 GDPR
exercise your right to data portability, Article 20 GDPR
object the processing of your personal data, Article 21 DSGVO.

The aforementioned rights may be asserted against us, e.g. by providing notice to us via the contact details specified on the first page of this data protection notice.

In case of further questions, you may also get in touch with our data protection coordinator.

In addition, you are entitled to lodge a complaint regarding the handling of your personal data with the competent supervisory authority, Article 77 GDPR.

Data protection information to our business partners

Processing of business partner data

We are committed to protect your personal data and comply with applicable data protection law, in particular the EU General Data Protection Directive (« GDPR »), and we only process your personal data on the basis of a statutory provision or if the data subject has declared consent.

In this data protection information we inform you which information we process from our business partners. For the purpose of this data protection information business partners are to be those companies, function of persons, with which we do not have a contractual relationship regarding the delivery of our goods or the rendering of services, but with which we conduct nevertheless business contacts and relationships. These business contacts may be used for providing information about goods and services in single cases or also regularly. Business partners are for us i.e. official or private house builder, project developer, investors, architects, construction engineers, craftsmen and authorizes experts, who are involved in building projects or other projects, for which our products and services may be relevant (“projects”).

I.- Who is responsible for the processing of personal data?

Our data protection coordinator may be contacted via the aforementioned means or via privacy@ursa.com.

II.- Which data do we process?

For the purposes of our business – namely for information about our products and services – we process data of our business partners. Insofar as these data allow conclusions to be drawn about a natural person (for example, if we process information about sole traders as business partners), these are personal data. Regardless of the legal form of our business partners, we also process data on the contact persons at our business partners.

Please make this data protection information available to the persons within your organization that are involved in the business relationship with us (« contact persons »)

Basic data: We process certain general data concerning our business partners and the contact persons as well as the business relationship with us, collectively « basic data ». Basic data include:

all information about our business partner, which we ourselves or third parties can extract from publicly available sources about our business partner (such as name, address, other contact details and information about projects involving the respective business partner)
the information provided to us by you or third parties working with you, if any, through a contact person (such as the details given on a business card given to us and the information provided to us in addition, such as a telephone call or telephone call) Meeting); as
any information collected and processed by us in connection with the establishment of the business relationship (e.g., the details of the agreements entered into)

Performance data: We process personal data collected in the course of the business relationship other than by merely updating basic data and that we refer to as « performance data ». Performance data include:

information about the activities of our business partner (e.g. projects under involvement of our business partner), which we may extract ourselves or through third parties from publicly available sources
information about the activity of our business partner, communicated to us by them or by third parties who work with them, possibly through a contact person
Information about the projects planned or carried out with the participation of the respective business partner with regard to our products and services or the products and services of third parties.

III.- For which purposes and on which legal basis do we process your personal data?

We process basic, performance and usage data for the performance of the contractual relationships with our customers or for pre-contractual measures on the basis of Article 6 para 1 b) GDPR. Regardless of the legal form of our customers, we process basic and performance data concerning one or more contact persons for the purpose of our legitimate interest in the performance of the business relationship on the basis of Article 6 para 1 f) GDPR.

We may process basic, performance and usage data also for compliance with legal obligations to which we are subject; this processing is based on Article 6 para 1 c) GDPR. Legal obligations may in particular include the mandatory disclosure of personal data to (tax) authorities.

To extent necessary, we process personal data (in addition to the processing for the purposes of the business relationship or to comply with legal obligations) for the purposes of our legitimate interests or the legitimate interests of a third party on the basis of Article 6 para 1 f) GDPR. Legitimate interest may include group-wide processes for internal administration of customer data the establishment of or defense against legal claims the prevention and investigation of criminal offences maintenance of security for our information technology systems the maintenance of security of our premises and infrastructure management and further development of our business operations including risk management

If we provide to a natural person the option to declare a consent in the processing of personal data, we process the personal data covered by the consent for the purposes specified in such consent on the basis of Article 6 para 1 a) GDPR.

Please note that the declaration of consent is voluntarily, that failure to declare consent or the withdrawal of a consent may, nevertheless, have consequences, and we will inform about such consequences before you are given the option to declare your consent consent may be withdrawn at any time with effect for the future, e.g. by providing notice to us via mail, fax, email using the contact information specified on the first page of this data protection notice.

IV.- Is there an obligation to provide personal data?

Please also note our advice on the right to object to the processing of personal data in order to safeguard legitimate interests in para. IX.

V.- Who has access to personal data?

Personal data are generally processed within our company. Depending on the categories of personal data, only dedicated departments / organizational units are granted access to your personal data. Such units include in particular the [#Sale department#] and – if data are processed via our IT infrastructure – also our IT department. Based on a role / rights management concept, access to personal data is limited to the functions and the extent necessary for the respective purpose of the processing.

If and to the extent permitted by law, we may transfer your personal data to recipients outside of our company. Such external recipients may include affiliated companies within Xella-group, to which we may transfer personal data for the purpose of internal administration of employee data; other business partners to whom we may transfer personal information in order to safeguard the legitimate interests of the business partner to whom the data transmitted relates; service providers that – on the basis of separate agreements with us – provide certain services possibly including the processing of personal data, as well as approved subcontractors of our service providers; private or public bodies, to the extent we are obliged to transfer your personal data on the basis of a legal obligation to which we are subject.

VII.- Do we use automated decision-making?

VIII.- Are data transferred to countries outside the EU / the EEA?

Personal data are processed only within the European Union or the European Economic Area; we do not intend to transfer personal data to other countries (« third countries »).

IX.- How long are your data stored?

X.- What rights does an data subject have?

Right of objection according to Art. 21 GDPR

An data subject has the right, at any time for reasons arising from your particular situation, to object to the processing of his/ her personal data relating pursuant to Article 6 (1) (e) or (f) GDPR; this also applies to a profiling based on these provisions. In the event of such objection, we will no longer process the personal data concerning that person, unless we can demonstrate compelling legitimate reasons for processing that outweigh the interests, rights and freedoms of the data subject, or the processing is for assertion, exercise or defense of legal claims.

When we process personal data to operate direct marketing, you have the right to object at any time to the processing of your personal data for the purposes of such advertising; this also applies to a profiling insofar as it is associated with such direct mail. If you object to processing for direct marketing purposes, your personal data will no longer be processed for these purposes.

A data subject may

request access to his/her personal data, Article 15 GDPR
request the rectification of incorrect personal data, Article 16 GDPR
request the erasure of his/her personal data, Article 17 GDPR
request the restriction of the processing of his/her personal data, Article 18 GDPR
exercise the right to data portability, Article 20 GDPR
object the processing of his/her personal data, Article 21 DSGVO.

The aforementioned rights may be asserted against us, e.g. by providing notice to us via the contact details specified on the first page of this data protection information.

In case of further questions, the data subject may also approach our data protection officer.

In addition, the data subject is entitled to lodge a complaint regarding the handling of personal data with the competent supervisory authority, Article 77 GDPR.

Data protection information marketing

In this data protection information, we provide you with the mandatory information on the processing of your personal data. In relation to this processing, we comply with applicable data protection law, in particular the EU General Data Protection Regulation (« GDPR« ).

I. Who is responsible for the processing of personal data?

Our data protection coordinator may be contacted via the aforementioned means or via privacy@ursa.com.

II. Which data do we process? For which purposes and on which legal basis do we process your personal data?

We would like to inform you about products, services, offers and promotions. For this purpose, we offer you the opportunity to choose between different contact channels when you give your consent.

Depending on your choice of one or more contact channels, we will process the necessary data as provided by you in the contact form, at least your surname and first name and the details of the contact channel (post, e-mail, telephone, SMS) selected by you.

We process this personal data on the basis of your consent and according to Article 6 (1) a) DSGVO

III. Is there an obligation to provide personal data? Can I withdraw my consent?

You give your consent and choose your contact channel on a purely voluntary basis. You are therefore not obliged to provide personal data. In order that we can send you the information via the desired contact channel, we require the data marked as mandatory fields in the contact form.

You can revoke your consent at any time without giving reasons with effect for the future by simply contacting us. You will also find a link to unsubscribe in each e-mail.

IV. Who has access to personal data?

We will never sell your email address of other contact data to third parties. The data will only be transferred if this is necessary to send you our information. In this context, we can also commission external service providers and other group companys, taking into account the applicable statutory regulations.

We will only share your information with the following categories of recipients to prepare and send our information to you:

Service providers within our group of companies (e.g. to provide statistical analysis and technical maintenance for our systems).
External service providers who provide services on our behalf and on a separate contractual basis, such as collecting your data, hosting our websites, maintaining our call center, sending e-mails or written information or providing personal advice.

In addition, we may transfer data to other recipients (e.g. public authorities) to the extent we are obliged to transfer your personal data on the basis of a legal obligation to which we are subject

V. Do we use automated decision-making?

In the course of our direct marketing activities we generally do not use automated decision-making (including profiling) within the meaning of Article 22 GDPR. If we apply such processes in the future, we will inform data subjects separately in accordance with the applicable statutory provisions.

VI. Are data transferred to countries outside the EU / the EEA?

Personal data is processed only within the European Union or the European Economic Area; we do not intend to transfer personal data to other countries.

VII. How long are your data stored?

We generally store personal data as long as we have a justified interest in the retention of such data and there the interest of the data subject in refraining from the further processing do not prevail. Even without a justified interest, we may continue to store the data if there is a legal obligation (e.g. to comply with statutory retention obligations). We delete personal data even without an action by the data subject as soon as further retention is no longer necessary for the purposes for which the data were collected or otherwise processed or if further retention is not permitted by law otherwise.
As far as the aforementioned processing is concerned, we will store your personal data as long as you have not withdrawn your consent or indicated otherwise that you do not want to be provided with further information from us. Also in this case, we store your contact data in order to ensure that you are not contacted following your withdrawal or objection (so called blacklist).
If personal data need to be stored to comply with a legal obligation, such data is retained until the end of the respective retention period. If personal data are only processed to comply with a statutory retention obligation, the access to such data is usually restricted so that the data are only accessible if needed for the purpose of the retention obligation.

VIII. What are your rights as a data subject?

As a data subject you may

request access to your personal data, Article 15 GDPR
request the rectification of incorrect personal data, Article 16 GDPR
request the erasure of your personal data, Article 17 GDPR
request the restriction of the processing of your personal data, Article 18 GDPR
exercise the right to data portability, Article 20 GDPR
object the processing of your personal data, Article 21 DSGVO.

The aforementioned rights may be asserted against us, e.g. by providing notice to us via the contact details specified on the first page of this data protection information.

In case of further questions, you may also get in touch with our data protection coordinator by sending an e-mail to: privacy@ursa.com.

In addition, the data subject is entitled to lodge a complaint regarding the handling of personal data with the competent supervisory authority, Article 77 GDPR.

Data Protection Information job applicants data

We are committed to protect your personal data contained in your curriculum vitae (CV) and to comply with applicable data protection law, in particular, the EU General Data Protection Regulation (« GDPR« ) and we only process your personal data on the basis of a statutory provision or if you have declared your consent.

In this data protection notice, we explain which information (including personal data) is processed by us once we have received your CV in the “career section” of our web page www.ursa.com or at the reception desk of our premises.

I. Who is responsible for the processing of personal data?

The controller responsible for the processing of your personal data is Ursa Insulation, S.A., Paseo de Recoletos, 3, 28004 Madrid, Spain (hereinafter, Ursa). Therefore, any reference to « we » or « us » in this data protection information is a reference to the aforementioned entity.

Our data protection coordinator may be contacted via the aforementioned means or via privacy@ursa.com.

II. Which data do we process?

The storage and use of your CV for future recruitment processes requires the processing of the personal data contained in your CV. This treatment will be « automated » for CVs received through the “career section” of our web page and « not automated » for CVs received at our facilities in paper format.

Ursa will process any information you have included in the web form and in your CV – in general, gender treatment, name, surname, address, telephone number, email address, date of birth, marital status, nationality, national identity card/ passport number, information on your education and previous employment, and aspects of personality, behavior or skills. The preceding categories of data may include special categories of personal data in the sense of Article 9.1 GDPR, such as your photograph, only whenever they are provided by you.

III. For which purposes and on which legal basis do we process your personal data?

We process the data contained in the “career section” and in your CV to keep you informed of the different job vacancies in our organization, as well as to evaluate you as a candidate in our personnel selection processes.

We process your data on the basis of Article 6.1(a) GDPR, i.e., on the basis of your consent. If the consent refers to special categories of personal data (such as health data), the processing is based on Article 9.2(a) GDPR.

Please note that the declaration of your consent is always voluntary. However, your lack of consent will make it impossible for us to keep your CV and process any of the personal data included in it. You may withdraw your consent at any time with effect for the future, e.g. by providing notice to us via mail or email using the contact information specified in the first section of this data protection notice.

IV. Are you obliged to provide data?

The provision of the data contained in your CV is necessary for storing the same and use the data within the context of future recruitment processes in our company. Without the provision of these data, were will not able to use your CV future recruitment processes.

V. Who obtains or has access to your data?

Your personal data are generally processed within our company and particularly by our Human Resources Department. The department concerned by the selection process may have access to your personal data as well.

If and to the extent permitted by law, we may transfer your personal data to recipients outside of our company. Such external recipients may include

affiliated companies within the Xella group, which Ursa belongs to;
recruitment services providers; and
private or public bodies, to the extent we are obliged to transfer your personal data on the basis of a legal obligation to which we are subject.

VI. Do we use automated decision-making?

In the course of the recruitment process and the employment relationship, we do not use automated decision-making (including profiling) within the meaning of Article 22 GDPR. If we apply such processes in the future, we will inform you separately in accordance with the applicable statutory provisions.

VII. Are data transferred to countries outside the EU / the EEA?

Generally, your personal data are processed only within the European Union or the European Economic Area; we do not intend to transfer your personal data to other countries (« third countries »).

VIII. How long are your data stored?

We keep personal data for a maximum of one year after receiving your CV.

We will cease to keep your personal data at the end of this maximum period unless you inform us before that date of your interest in the cessation of such processing by our company. In addition, we delete your personal data as soon as further retention is no longer necessary for the purposes for which the data were collected or otherwise processed or if further retention is not permitted by law otherwise.

In the event that the applicant is finally selected to become a member of the Ursa workforce, we inform you that we will keep and process the personal data contained in your CV for the entire duration of the employment relationship, except in the event that the personal data need to be stored beyond that time to comply with a legal obligation, in which case such data is retained until the end of the respective legal retention period.

IX. What are your rights as a data subject?

As a data subject, you may

request access to your personal data, Article 15 GDPR;
request the rectification of incorrect personal data, Article 16 GDPR;
request the erasure of your personal data, Article 17 GDPR;
request the restriction of the processing of your personal data, Article 18 GDPR;
exercise your right to data portability, Article 20 GDPR;
object the processing of your personal data, Article 21 GDPR.

The aforementioned rights may be asserted against us, e.g. by providing notice to us via the contact details specified on the first section of this data protection information notice, sheet, together with a copy of your Identity Card or equivalent identification document. In case of further questions, you may also get in touch with our data protection coordinator by sending an email to via privacy@ursa.com.

In addition, if you consider that your data are not correctly treated by our company or that your requests to exercise rights have not been satisfactorily attended, you are entitled to lodge a complaint regarding the handling of your personal data with the competent supervisory authority, Article 77 GDPR.

X. Personal data security and confidentiality

In order to safeguard the security of your personal data, we inform you that Ursa has adopted all the necessary technical and organizational measures to guarantee the protection of the personal data provided. All of the foregoing aimed at avoiding their alteration, loss, and/or unauthorized processing or access, as required by law.

We inform you that your data will be treated with the maximum confidentiality by all the personnel involved in any of the phases of the treatment.

Conditions générales de vente

Les présentes conditions générales de vente s’appliquent à toutes les ventes actuelles et futures entre URSA Benelux sprl (ci-après : « URSA ») et l’acheteur. Si une ou plusieurs clauses ou une partie d’une clause s’avéraient invalides, les autres dispositions des présentes conditions générales resteraient pleinement applicables et valables.
Le contrat se compose des documents suivants :
le bon de commande et ses conditions spécifiques ainsi que la confirmation de la commande
les présentes conditions générales de vente.
Toute commande passée par l’acheteur implique son acceptation des présentes conditions de vente et la renonciation à ses propres conditions d’achat, le cas échéant, même si elles contiennent une clause équivalente aux présentes.
Si les présentes conditions générales de vente sont contraires aux conditions particulières convenues entre les parties, ce sont ces dernières qui prévalent.
Aucune réclamation concernant des défauts visibles, des marchandises manquantes ou une livraison non conforme ne peut être formulée après le jour de la livraison. Ces réclamations, pour autant qu’elles soient fondées et dûment justifiées, doivent être obligatoirement et immédiatement adressées directement à URSA par courrier recommandé avec accusé de réception dès réception de la marchandise.
Toute réclamation pour vice caché, pour autant qu’elle soit fondée et dûment justifiée, doit être adressée directement à URSA par courrier recommandé avec accusé de réception au plus tard dans les huit jours de la réception des marchandises ou de la découverte du vice caché.
En cas de défaut de fabrication des marchandises livrées, l’acheteur peut uniquement exiger le remplacement des marchandises défectueuses sans la moindre indemnisation pour les dommages directs ou indirects.
Sans préjudice des dispositions de l’article 3 des présentes conditions générales et pour autant que la loi l’autorise, URSA exclut toute responsabilité pour tout dommage direct ou indirect, y compris, mais sans s’y limiter, les dommages spéciaux, les dommages moraux, les dommages immatériels, les dommages accessoires ou indirects, les pertes de revenus ou de bénéfices réclamés par l’acheteur, sauf en cas de fraude de la part d’URSA.
Dans tous les cas, dans la mesure où elle ne peut être légalement exclue, la responsabilité d’URSA se limitera au montant de la commande des marchandises.
L’acheteur doit se conformer et exiger de ses collaborateurs qu’ils se conforment à l’ensemble des instructions, systèmes et dispositifs de fonctionnement et de sécurité fournis par URSA, ainsi qu’à toutes les autres précautions de sécurité, lors de l’utilisation et de l’entretien des marchandises.
Les marchandises sont livrées et, le cas échéant, retournées aux risques et périls de l’acheteur. Le retour de marchandises dont les frais de port n’ont pas été payés sera refusé.
Les délais de livraison sont toujours donnés à titre indicatif. Le dépassement d’un délai ne constitue en aucun cas un motif de rupture du contrat. Le cas échéant, la rupture ne prend effet qu’après une mise en demeure écrite préalable, assortie d’un dernier délai de livraison raisonnable.
Les factures d’URSA sont payables à Waregem (Desselgem). Les factures doivent être contestées dans un délai de 8 jours civils à compter de la date de facturation. À défaut, elles seront considérées comme acceptées. Le cas échéant, les réclamations n’autorisent pas l’acheteur à suspendre le paiement des factures.
Toute facture non payée dans sa totalité à la date d’échéance fixée portera un intérêt de 1 % par mois sans qu’une mise en demeure soit nécessaire. En outre, en cas de non-paiement total ou partiel de la dette à l’échéance, le solde de la dette sera automatiquement majoré d’une indemnité forfaitaire de 12 % du montant principal, avec un minimum de 50 euros. Cette indemnité est due même si des acomptes et des reports ont été accordés.
Le solde de la dette devient immédiatement exigible en cas de non-respect des délais de paiement.
Tous les frais de recouvrement et de contestation sont à la charge de l’acheteur. L’offre de traites ne modifie pas le lieu de paiement.
Tout litige ou différend entre les parties relève de la compétence exclusive des tribunaux de Courtrai et de Waregem. Seul le droit belge s’applique.
URSA se réserve le droit de refuser l’exécution de nouvelles commandes en cas de factures impayées.
En cas de force majeure, URSA peut suspendre ou annuler les livraisons. Les cas de force majeure incluent les incendies, les grèves, les épidémies de grippe, etc.
Les commandes ne lient URSA qu’après confirmation écrite de cette dernière. Si les commandes sont passées avec des dates de livraison différées et si le prix a été calculé sur la base du prix de vente au détail, déduction faite d’une éventuelle réduction, URSA facturera le prix en vigueur le jour de la livraison. Celui-ci peut-être supérieur ou inférieur à celui en vigueur le jour de la commande.
Les marchandises livrées restent la propriété d’URSA (même si elles ont été modifiées/transformées) jusqu’au paiement de celles-ci et de toutes les autres dettes découlant des contrats actuels et futurs. L’acheteur reste responsable de ces marchandises et de leur perte éventuelle. En cas de modification/transformation des marchandises, de vente à un tiers ou de vente à crédit, l’acheteur renonce à ses droits à l’égard de tiers en faveur d’URSA.
La vente sera résolue de plein droit et sans mise en demeure si l’acheteur n’exécute pas ses engagements Dans ce cas, l’expression de la volonté du vendeur en ce sens par courrier recommandé suffit.
Si l’acheteur rencontre des problèmes de solvabilité, URSA se réserve le droit, même après expédition partielle des marchandises, d’exiger de lui les garanties qu’elle juge nécessaires à la bonne exécution des engagements pris. Le non-respect de ces exigences donne à URSA le droit d’annuler tout ou partie de la commande, sans que l’acheteur puisse prétendre à une quelconque indemnité.
Déclaration de protection des données : Veuillez noter que nous pouvons traiter les données à caractère personnel contenues dans vos réponses à notre correspondance et que nous nous engageons à les protéger et à nous conformer aux lois applicables en matière de protection des données, en particulier le règlement (UE) 216/679 du Parlement européen et du Conseil du 27 avril 2016 (« RGPD »). Nous attirons votre attention sur le fait que nous sommes responsables du traitement des données et que nous traiterons les données à caractère personnel précitées afin de gérer la communication de l’Entreprise. Pour de plus amples informations concernant le traitement des données à caractère personnel dans le cadre de notre relation commerciale, veuillez consulter les informations relatives à la protection de la vie privée publiées sur notre site Internet mentionné ci-après. Si vous avez d’autres questions concernant ce traitement ou si vous souhaitez exercer vos droits légaux en vertu du RGPD, veuillez contacter notre collaborateur/coordinateur en charge de la protection des données à l’adresse électronique suivante : privacy.ursa@etexgroup.com.
URSA se réserve à tout moment le droit de modifier les caractéristiques techniques des produits commandés, à condition que lesdites modifications n’entraînent pas une diminution de leurs performances thermiques et/ou acoustiques.
URSA offre une garantie de 10 ans à partir de la date de livraison sur chaque produit URSA TERRA en laine de verre. Pour plus d’informations, veuillez consulter les informations relatives à la garantie ci-dessous sur notre site Internet. https://ursa.be/ursa-terra-commercial-warranty/

COOKIEBELEID

Versie: [Mei 2023]

Inleiding

Dit cookiebeleid ("Beleid") wordt gepubliceerd door URSA Benelux BV. Dit Beleid biedt u informatie over cookies, over de cookies die worden gebruikt wanneer u onze website bezoekt en hoe u uw toestemming en/of voorkeuren kunt beheren. Dit Beleid dient te worden gelezen in combinatie met ons Privacybeleid, dat u informatie geeft over hoe en waarom we uw persoonlijke informatie gebruiken wanneer u deze website gebruikt, naast het verstrekken van informatie over uw rechten.

Wie is de verwerkingsverantwoordelijke?

Een verwerkingsverantwoordelijke organisatie is degene die alleen of gezamenlijk het doel en de wijze van verwerking van persoonsgegevens bepaalt of waarschijnlijk zal bepalen. Voor de doeleinden van dit Beleid is URSA Benelux BV de verwerkingsverantwoordelijke.

Deze website kan links bevatten naar andere websites, plug-ins of applicaties die buiten onze controle vallen en niet onder dit beleid vallen. U dient het privacybeleid van die betreffende website of platform te raadplegen. Door op deze links te klikken, kunt u derde partijen toestaan om persoonsgegevens over u te verzamelen of te delen. Als u uw toestemming hebt gegeven voor het gebruik van Functionele Cookies, Analytische Cookies en/of Advertentiecookies, is het mogelijk dat derde partijen uw browseactiviteiten kunnen volgen wanneer u deze website verlaat. U kunt uw voorkeuren beheren en ervoor kiezen om u op elk moment af te melden door gebruik te maken van het cookiebeheerhulpmiddel dat beschikbaar is onderaan alle pagina's van deze website.

Wat zijn cookies?

Cookies zijn kleine bestanden die worden opgeslagen op de computer of het mobiele apparaat van de gebruiker en informatie volgen, opslaan en bewaren over de interacties en het gebruik van de website door de gebruiker. Cookies kunnen helpen om de ervaring van de gebruiker op deze website te verbeteren en aan te passen. Als u meer wilt weten over cookies, kunt u meer informatie vinden via de volgende links: www.allaboutcookies.org of www.youronlinechoices.com.

Welke soorten cookies gebruiken we?

We gebruiken verschillende soorten cookies die kunnen worden onderscheiden op basis van hun oorsprong (4.1), levensduur (4.2) en functie (4.3).

Eerstepartijcookies of derdepartijcookies

We gebruiken zowel eerstepartijcookies als derdepartijcookies. Eerstepartijcookies zijn cookies die worden geplaatst door de website die u bezoekt, terwijl derdepartijcookies worden geplaatst door een website anders dan degene die u bezoekt. Houd er rekening mee dat we de verzameling of verdere gebruik van gegevens door derden niet controleren.

Sessiecookies of permanente cookies

Sessiecookies zijn tijdelijke cookies die worden gewist zodra u uw browser sluit, terwijl permanente cookies op uw apparaat blijven totdat u ze handmatig verwijdert, of totdat uw browser ze verwijdert op basis van de duur die is gespecificeerd in het permanente cookiebestand. Beide soorten worden gebruikt op deze website. Meer informatie is te vinden in de tabellen in sectie 5 hieronder.

Wat zijn de functies van de cookies die we gebruiken?

We gebruiken cookies met verschillende functies die als volgt zijn ingedeeld:

Strikt noodzakelijke cookies zijn noodzakelijk om de technische werking van een website mogelijk te maken (bijv. ze stellen u in staat om rond te bewegen op een website en de functies ervan te gebruiken). Deze cookies zijn altijd actief en vereisen geen toestemming omdat deze website niet goed kan functioneren zonder deze.

Functionele cookies verbeteren de bruikbaarheid van een website door uw keuzes te onthouden (bijv. taal, regio, login, enz.). Functionele cookies worden alleen gebruikt als u hiervoor toestemming geeft via de Cookiebeheertool.

Analytische cookies verzamelen gegevens over de prestaties van een website, zoals het aantal bezoekers, de tijd die wordt besteed op de website, welke delen van de website mensen bekijken en foutmeldingen. Deze cookies helpen ons te monitoren hoe effectief onze website is en deze te verbeteren door deze af te stemmen op onze bezoekers. Prestatiecookies worden alleen gebruikt als u hiervoor toestemming geeft via de Cookiebeheertool.

Advertentiecookies stellen een website in staat om u gepersonaliseerde advertenties te sturen. Deze cookies verzamelen informatie over uw browsegewoonten om advertenties relevanter te maken voor u en uw interesses. Advertentiecookies worden alleen gebruikt als u hiervoor toestemming geeft via de Cookiebeheertool.

Niet-geclassificeerde cookies zijn cookies die nog in het proces zijn om te worden geclassificeerd.

Een overzicht van de cookies die op deze website worden gebruikt, is weergegeven in de volgende tabel:

Hoe geeft u toestemming en/of beheert u uw voorkeuren?

Strikt noodzakelijke cookies zijn altijd actief op uw apparaat en kunnen niet worden uitgeschakeld. U wordt echter gevraagd om toestemming te geven voor het gebruik van de andere cookies die worden vermeld in sectie 4.3. U kunt uw voorkeuren vrij beheren, inclusief het intrekken van uw toestemming, en dit kunt u doen via de widget linksonder op de webpagina. Mogelijk moet u de pagina vernieuwen voordat de wijzigingen in de instellingen van kracht worden.

Hoe blokkeert u alle cookies via uw browser?

Als u alle cookies wilt blokkeren, kunt u dit mogelijk direct doen via uw browser. Hoe u dit doet, hangt af van uw browser. U dient de benodigde informatie te vinden om dit te doen via de "help"-functie van uw browser. Het uitschakelen van cookies kan van invloed zijn op uw ervaring op onze websites. Als u verschillende apparaten gebruikt om toegang te krijgen tot onze websites, moet u ervoor zorgen dat de instellingen van elke browser van elk apparaat zijn ingesteld op uw cookie-voorkeuren.

U kunt ook meer informatie vinden over het beheren van cookies op: http://www.allaboutcookies.org/manage-cookies/.

Contact voor ondersteuning

Als u vragen heeft over dit Beleid of de informatie die we over u hebben, neem dan contact met ons op via complianceofficer@etexgroup.com.

Cookie Policy

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